Q&A
PRIMING AND SETTING UP YOUR WALTER
WHAT FILTERS ARE COMPATIBLE WITH WALTER
WALTER can fit 1 Black Berkey element, a ProOne® G2.0 9″ or a DOULTON.
BIG WALTER can fit 2 Black Berkey elements or 2 DOULTONS.
HOW LONG DO I PRIME FOR
Once the filter is beading/sweating on the exterior I count to 10! I like to re-prime when cleaning to make sure its clean inside and out.
WHAT DO I DO WITH THE TAN PRIMING BUTTON
Put it with the silverware for the monthly clean/re prime
WHY IS MY FILTER LEAKING
Well its not supposed to!!!!! if you overfill the top chamber with no room for new water in the lower chamber, walter will leak at the waist as there is no stop valve on the filter so it will just KEEP FILTERING. Check the bottom before you top up.
IM GOING ON A LONG VACATION
Disassemble your WALTER and leave the Berkey filter to dry. Once home re-prime and assemble
RETURN POLICY
ITEMS MAY BE RETURNED FOR EXCHANGE OR REFUND WITHIN 7 DAYS FROM RECEIPT OF GOODS. ALL PRODUCT MUST BE UNUSED (RESALABLE) WITH ALL ORIGINAL PACKAGING TO BE ELIGIBLE FOR RETURN. SHIPPING CHARGES ARE NON-REFUNDABLE. RETURN SHIPPING IS THE RESPONSIBILITY OF THE BUYER AND MUST BE TRACKABLE.
WHAT IF MY PACKAGE WAS DAMAGED DURING SHIPPING?
IF YOUR PACKAGE ARRIVES AND YOUR ITEMS ARE DAMAGED PLEASE NOTIFY US WITHIN 2 DAYS OF RECEIPT TO ARRANGE REPLACEMENT, PLEASE EMAIL A PHOTO OF YOUR DAMAGED ITEM TO WALTER@WALTERFILTER.COM WITH YOUR ORDER NUMBER. WE WILL SEND A REPLACEMENT AS SOON AS WE CAN.
IF YOUR PACKAGE ARRIVES AND YOUR ITEMS ARE DAMAGED PLEASE NOTIFY US WITHIN 2 DAYS OF RECEIPT TO ARRANGE REPLACEMENT, PLEASE EMAIL A PHOTO OF YOUR DAMAGED ITEM TO WALTER@WALTERFILTER.COM WITH YOUR ORDER NUMBER. WE WILL SEND A REPLACEMENT AS SOON AS WE CAN.
WHAT DO I DO ABOUT A MISSING PACKAGE?
THE BEST WAY TO DEAL WITH A MISSING PACKAGE IS ASK YOUR POSTAL WORKER! THEY TOUCH, SORT AND DELIVER ALL YOUR MAIL AND BECOMING FAMILIAR WITH THEM IS A GREAT THING. SOMETIMES PACKAGES ARE MARKED “DELIVERED” PREMATURELY AND SOMETIMES THEY WILL BE LEFT IN STRANGE PLACES (NEIGHBOR, SIDE DOOR ETC.)
WALTER IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES AND CANNOT OFFER REFUNDS ONCE PROOF OF DELIVERY IS GENERATED. WE ARE NOT RESPONSIBLE FOR UNEXPECTED SHIPPING DELAYS CAUSED BY CONDITIONS LIKE BAD WEATHER, HOLIDAYS, NATURAL DISASTERS AND OTHER SITUATIONS THAT MIGHT HAVE AN EFFECT ON THE MAIL.
WALTER IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES AND CANNOT OFFER REFUNDS ONCE PROOF OF DELIVERY IS GENERATED. WE ARE NOT RESPONSIBLE FOR UNEXPECTED SHIPPING DELAYS CAUSED BY CONDITIONS LIKE BAD WEATHER, HOLIDAYS, NATURAL DISASTERS AND OTHER SITUATIONS THAT MIGHT HAVE AN EFFECT ON THE MAIL.