RETURN POLICY

ITEMS MAY BE RETURNED FOR EXCHANGE OR REFUND WITHIN 7 DAYS FROM RECEIPT OF GOODS. ALL PRODUCT MUST BE UNUSED (RESALABLE) WITH ALL ORIGINAL PACKAGING TO BE ELIGIBLE FOR RETURN. SHIPPING CHARGES ARE NON-REFUNDABLE. RETURN SHIPPING IS THE RESPONSIBILITY OF THE BUYER AND MUST BE TRACKABLE.

WHAT IF MY PACKAGE WAS DAMAGED DURING SHIPPING?
IF YOUR PACKAGE ARRIVES AND YOUR ITEMS ARE DAMAGED PLEASE NOTIFY US WITHIN 2 DAYS OF RECEIPT TO ARRANGE REPLACEMENT, PLEASE EMAIL A PHOTO OF YOUR DAMAGED ITEM TO WALTER@WALTERFILTER.COM WITH YOUR ORDER NUMBER. WE WILL SEND A REPLACEMENT AS SOON AS WE CAN.

WHAT DO I DO ABOUT A MISSING PACKAGE?
THE BEST WAY TO DEAL WITH A MISSING PACKAGE IS ASK YOUR POSTAL WORKER! THEY TOUCH, SORT AND DELIVER ALL YOUR MAIL AND BECOMING FAMILIAR WITH THEM IS A GREAT THING. SOMETIMES PACKAGES ARE MARKED “DELIVERED” PREMATURELY AND SOMETIMES THEY WILL BE LEFT IN STRANGE PLACES (NEIGHBOR, SIDE DOOR ETC.)
WALTER IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES AND CANNOT OFFER REFUNDS ONCE PROOF OF DELIVERY IS GENERATED. WE ARE NOT RESPONSIBLE FOR UNEXPECTED SHIPPING DELAYS CAUSED BY CONDITIONS LIKE BAD WEATHER, HOLIDAYS, NATURAL DISASTERS AND OTHER SITUATIONS THAT MIGHT HAVE AN EFFECT ON THE MAIL.

ANY QUESTIONS EMAIL US!